Laden...
Business Application
ADS Ticket System
An internal ticket system for managing customer enquiries, bugs, and feature requests. With SLA tracking, automatic assignment, and a client portal for status updates.
The Challenge
Customer enquiries came in via email, WhatsApp, and phone without a central overview. Tickets got lost, response times were long, and there was no way to monitor SLAs.
Our Solution
A central ticket system that brings all channels together, automatically categorises and assigns tickets, monitors SLAs, and gives clients real-time insight into the status of their requests.
Technologies
Next.jsTypeScriptTailwind CSSPostgreSQLVercel
Key Features
Multi-channel ticket intake
Automatic categorisation and assignment
SLA tracking and reporting
Client portal with status updates
Results
-65%
Response Time
98%
SLA Compliance
3000+
Tickets Resolved
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